1 Philipp Mettler
This website is owned and operated by: Philipp Mettler, Ahornstrasse 21, 9000 St. Gallen, Switzerland. Contact +41 76 779 49 78, studio@philippmettler.com.
Purchasing a unique artwork
2 Entering into a contract with me
2.1 When you place an order with me, you are demonstrating an intent to buy goods. This will involve payment for these goods. I will send you an e-mail to confirm that I have received your order and payment.
2.2 Once I know that I have successfully received payment I will notify you that the order has been processed, at this point we have a contract between us.
2.3 I have made every effort to display as accurately as possible the colours of my paintings that appear on this website. However, I cannot guarantee that your monitor’s display will accurately reflect the colour and tone of the real thing. I can only do what technology will allow me to.
2.4 All information provided is approximate and is provided in good faith.
2.5 Any contract we enter into will be covered by Swiss law.
2.6 By placing an order with me and paying for your goods you agree to and accept these terms
3 How to buy something
3.1 You can use my website to place an order by selecting the product you wish to buy and adding it to your cart. Items you do not require can be removed from your cart at any time. If you prefer to order by telephone you can do so by calling +41 76 779 49 78.
3.2 Shipping charges will be given after you commit to buy anything and you will receive a separate invoice by Email.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 I use secure payment facilities for online purchases.
3.5 For non-Portuguese countries there may charges for importing goods, it is your responsibility to pay import duty if charged.
3.6 Once your order is complete I will notify you of the dispatch date (normally around 7-10 days after checkout).
4 Delivery & Shipping Charges
4.1 Goods will normally be dispatched from my studios within 10-14 working days.
4.2 A carrier or shipping agent will normally deliver goods within 2-3 working days of dispatch in Europe and 5-8 days for overseas shipments.
4.3 Your goods will be delivered to the address you gave on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. I will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.4 Disposal of packing materials is your responsibility.
4.5 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to my studio in Portugal where I reserve the right to charge you an additional re-delivery charge.
4.6 If you change the delivery address once the goods have been dispatched to you, I reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.7 Please check the goods on delivery – any goods found to be damaged should be notified to the delivery driver at the time of delivery or to me within a reasonable time.
4.8 If the goods are lost or damaged in transit, please let me know promptly.
4.9 Sometimes, for reasons beyond mine or the courier’s control I may be prevented from delivering your goods. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers.
5 Cancellation and returns
5.1 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail (studio@philippmettler.com) or write to me. I am unable to accept cancellations by phone.
5.2 You do not have to give any reason for cancellation. However, a brief explanation will help me to improve the service I offer to customers in the future.
5.3 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to me at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 You may properly examine the goods for 14 days as you would do had you visited my studio.
5.5 If you fail to return the goods, I will collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to me, and this results in damage or deterioration, I will charge you for the reduction in value.
5.6 I will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.7 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6 Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify me by email, or in writing, providing details of the problem. Its helpful if you can provide me with a digital photograph of the problem as this normally saves you having to return the goods for inspection. I will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at my studio and checked. The cost of returning goods to me is your responsibility, however on inspection I will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.